Sentinel Cosy fur-lined warm winter boots for women | Hailey

30 Day Refund & Return Period

From the day you receive your order, you have 30 days to request a return or exchange. After this 30-day period, unfortunately we cannot offer refunds or exchanges.

Refunds will be issued to the original payment method used at checkout.

To initiate a return or exchange, please contact us at support@modern-ozy.com.

Eligibility for Returns & Refunds

To be eligible for a return or exchange, items must be unused, unworn, and in their original condition.

Any item that is returned damaged, used, or missing parts not due to our error will not be eligible for a refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

For full details, please refer to our Returns & Refund Policy available on Modern Ozy.

Shipping Information

We offer free shipping on every order within Australia.

Orders are processed within 1–2 business days, with an estimated delivery time of 5–9 business days after dispatch. We make every effort to ensure your order arrives as quickly as possible.

All orders are fully tracked. Once your order has been dispatched, you will receive a confirmation email with your tracking number so you can follow your delivery every step of the way.

For more information, please visit modern-ozy.com.