Shipping policy

Shipping Country

This shipping policy applies to orders shipped within Australia.

Delivery Timeline

Below you will find the estimated delivery timeframe for our orders:

Order Cut-Off Time: 5:00 PM (AWST). Orders placed after this time will be processed on the following business day.

Order Handling Time: 1 to 2 business days (Monday to Friday). During this time, your order is prepared and handed over to our shipping carrier.

Transit Time: 5 to 9 business days (Monday to Friday) for standard delivery within Australia.

Shipping Carriers

We work with trusted delivery partners within Australia, including:

Australia Post
Aramex
CouriersPlease
Other local carriers

Shipping Costs

We offer free standard shipping on all orders within Australia.

There are no hidden shipping fees and no minimum order value required to qualify for free delivery.

Order Tracking

Once your order has been shipped, you will receive an email confirmation containing:

Your tracking number
A tracking link to monitor your shipment

You can also track your order directly through our website.

Delivery Issues

If you experience any issues with your delivery, including delayed packages, missing items, lost parcels, damaged parcels, or failed delivery attempts, please contact our customer service team.

We will work with our shipping partners to resolve any shipping issues as quickly as possible.

If a delivery cannot be completed due to customer error, such as an incorrect shipping address being provided or a parcel not being collected, additional reshipping charges may apply.

International Shipping

Currently, we only ship within Australia and do not offer international shipping at this time.

Contact Us

If you have any questions regarding your order or shipment, please contact us:

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all enquiries within one business day.

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