Privacy policy

Modern Ozy operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Our online store is powered by Shopify, which enables us to provide secure and reliable services to our customers.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services at https://modern-ozy.com.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal Information” refers to information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data.

Depending on how you interact with our website, we may collect the following types of information:

Contact Information

Name, billing address, shipping address, email address, and phone number.

Payment Information

Payment method details, billing confirmation, and transaction details. Full payment information is processed securely by our payment providers.

Order Information

Products viewed, items added to your cart, purchases made, and returns requested.

Communications

Messages or information you provide when contacting us through email or customer support.

Device & Usage Information

IP address, browser type, device information, cookies, approximate location, and how you interact with our website.

How We Collect Information

We collect personal information directly from you when you place an order, create an account, subscribe to marketing communications, contact customer support, or interact with our website.

We also collect information automatically through cookies and similar technologies when you browse our website. In addition, we may receive information from service providers such as Shopify, payment processors, analytics providers, advertising partners, and shipping companies that help us operate our business.

How We Use Your Information

We use your personal information to provide and improve our Services, including:

Processing orders and payments
Arranging shipping and handling returns
Providing customer support
Communicating with you about your orders
Managing customer accounts
Personalizing your shopping experience
Sending updates, promotions, or marketing communications (in line with your preferences)

We also use personal information to maintain the security of our website, prevent fraud, investigate suspicious activity, and comply with legal obligations.

How We Share Personal Information

We may share your personal information with trusted service providers that help us operate our store and deliver our services. These may include:

Shopify, which powers our online store
Payment processors, to process transactions securely
Shipping and logistics providers, to deliver your orders
Customer service and IT providers, to support our operations

We may also disclose personal information if required to comply with legal obligations, lawful requests, or to protect our business, customers, or legal rights.

We do not sell your personal information to third parties.

Shopify may process your data according to its own Privacy Policy, which can be viewed here:

https://privacy.shopify.com/en

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and enhance your browsing experience.

Cookies may include:

Essential Cookies

Required for essential website functions such as navigation, checkout, account access, and shopping cart features.

Analytics Cookies

Help us understand how visitors use our website so we can improve performance and user experience.

Advertising Cookies

Used to show relevant advertisements based on your interests and interactions with our website.

Third-Party Cookies

Some trusted service providers may place cookies on your device to support analytics, advertising, and website functionality.

You can manage cookies through your browser settings, although disabling them may affect certain website features and functionality.

Data Security & Retention

We use industry-standard security measures, including Secure Socket Layer (SSL) encryption, to help protect your personal information.

Personal information is retained only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

The right to access the personal data we hold about you
The right to request corrections to inaccurate information
The right to request deletion of your personal data
The right to object to certain processing activities
The right to withdraw consent for marketing communications
The right to request a copy of your personal information where applicable

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

If you access our Services from outside Australia, your information may be processed in countries where our service providers operate.

By using our Services, you understand and agree that your information may be transferred, stored, and processed internationally where permitted by law.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements.

The latest version will always be posted on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM AWST

We aim to respond to all emails within one business day.

Your cart is empty

Your cart

Estimated total